Privacy Policy

1. Information Collection & Opt-In

We collect personal information when you explicitly opt-in or initiate contact with us. This includes:

• Your mobile phone number used for WhatsApp communication.
• Identity data (e.g., your name, company details).
• Detailed chat history and specific formulation inquiries.

Note: We do not send messages via the WhatsApp Cloud API without explicit prior user consent (Opt-in) obtained through our website forms or direct chats.

2. Information Usage

Data processed through the WhatsApp Cloud API is used solely to:

• Answer formulation, B2B pricing, and custom order inquiries.
• Send automated order confirmations, dispatch details, and regulatory updates.
• Deliver customer support regarding your contract manufacturing batches.

3. Data Processing & Security

Our WhatsApp messaging uses the **WhatsApp Cloud API hosted by Meta**. All transmissions are secure and subject to end-to-end encryption or secure transit standards set by Meta Platforms, Inc. Navon Tech implements additional technical controls to secure access to our API dashboard.

4. Third-Party Disclosures

Your phone number and messages are processed through Meta Platforms, Inc. as the API infrastructure provider. We do not sell, rent, or share your contact number or business inquiries with external marketing agencies or unauthorized third parties.

5. Opt-Out & User Rights

You have complete control over your subscription:

• You may opt-out at any time by replying with **"STOP"** to any of our WhatsApp messages.
• You can request complete deletion of your phone number and conversation records from our database by contacting us.

6. Contact Information

For any questions regarding WhatsApp privacy and data management, please write to us at:

Navon Tech Registered Office
Plot No. 1, Lower Rainsery, Una Amb Highway,
Una, Himachal Pradesh (HP), India - 174303
WhatsApp Cloud API Desk: +91 98055 60472